Sunday, June 1 - Wednesday, June 4, 2008
Philadelphia, Pennsylvania
DA: Designing and Assessing the User Experience
Technical communicators are adding value by tracking a lead role in designing and assessing the experience of users with the product sand services we document, often starting with the "out of the box" experience, and continuing through all phases of product use. This track explores the practical challenges associated with designing and assessing these user experiences.
Assessing Accessibility of Web sites for Users with Disabilities
In this mini workshop, participants will learn how to evaluate a Web site for use by people with disabilities using a range of assistive technologies, including screen readers.
Designing for Search
Today, search is not a design failure, but part of the user experience, one of many ways that people find information on the web. Learn from recent user research what your site can do to make search work better.
Getting Real-world Feedback on Your Information: A Case Study
Obtaining feedback from target users interacting with your information product in the real world is priceless. Learn how to form and run a customer council to impact the usability of your product and the quality of your information.
Pictures & Profits: Innovations in Visual Instruction and Multi-ethnic Usability Research
Learn visual design and international usability research strategies that helped build three innovative, visual guides. From building the guides to running the research, learn how simple, cheap ideas can lead to spectacular profits.
Show and Tell: Building Usability into E-learning
Viewing examples from usability testing of a popular e-learning system, attendees will see how users show and tell us what works and what doesn’t. Corporate and academic course developers can exchange ideas about how to incorporate user testing.
The ABCs of Documentation Usability Testing
Ever wondered how people actually use your documentation? Learn how product usability testing concepts can be applied to documentation in a surprisingly easy and cost-effective way!
Trends in User Research
A panel of thought leaders in the usability field discusses ways to gather real data about users to inform product design and development. Attendees will learn about new approaches as well as hear discussion on the best established practices.
Usability Testing to Design More Helpful Help
When's the last time user assistance received usability testing and the love it deserves? We'll discuss our first shot at systematically improving "The Help". In our agile environment, we used testing techniques, including Morae, to quickly identify and resolve issues. Learn about our process, results, and lessons learned, and walk through planning and conducting a test.