Heather has led documentation teams, managed daunting concurrent projects, and taught technical writing to dozens of new writers. She now works for clients across North America and Europe, relishing the challenge of transforming confusion into clarity on projects that span accounting, solar energy, international trade, and snowshoeing.
As an STC chapter president, Heather increased membership by 38 percent. As programs co-chair, inheriting an empty event schedule, she helped bring in a series of renowned international and local speakers and keep the chapter alive. As volunteer coordinator, she enthusiastically recruits and mentors. As chapter director, competition judge, writer, editor, and role model, she inspires people to achieve excellence. Her calm, tactful leadership, clear thinking, and positive attitude have helped Canada West Coast thrive.