Presented by Leah Guren
Good writing is more than knowing where to put the commas. In fact, the best way to improve documentation quality is to stop and think before writing. This short course shifts the focus from just writing to discovering creative solutions through correct analysis.
Each session includes theory, introduction of best practices, plenty of examples, interactive drills, and home exercises.
- Document solution teams
Don't Write—THINK!: Session 1
Analyzing the content purpose and looking at four classifications of information needs.
Don't Write—THINK!: Session 2
Filtering information to distinguish between true and necessary, while prioritizing information based on user work flow.
Don't Write—THINK!: Session 3
Thinking outside the box to find creative solutions, including minimalism, wordless documentation, and offloading.