STC's Recorded Web Seminars are recordings of popular live Web seminars. They are available for download for $39 for all STC members and $79 for non-members. Included below are description, presenter, and original presentation date.

Once your payment is processed, go to the Member Home page on STC.org. From there, click on My Account History, and you will be able to access the link to the recording under the My Downloadables header. You will be able to access that link later, but we recommend bookmarking it or saving it somewhere also.

The listing below is in reverse chronological order, by presentation date, so the newest recordings are at the top. 

For questions about webinar recordings, please contact Kimberly Kelly.

Note: All information provided in the course descriptions is accurate as of the date of the original webinar.

Mentoring and Growing Junior Writers

Betsy Kent, originally presented 25 September 2014

Does your organization have a formal mentoring program? Have you been asked to train writers who are new to the profession or a specific industry? With the right attitude and approach, you can help newcomers grow into solid, skilled practitioners who are a credit to the profession.

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Winning Strategies for Independent Consultants

Beth Gerber, originally presented 18 September 2014

Learn proven strategies for surviving and thriving as an independent consultant or small firm. This includes identifying consulting opportunities, networking effectively, making and closing deals, fostering long term relationships, and keeping your business profitable.

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Close the Chasm Between the Expert and the Novice for the Good of All

Judith Shenouda, originally presented 17 September 2014

The webinar explores how breakdowns in communication between the expert and the novice interfere with achieving positive outcomes in all areas of human endeavor and provides advice on ways that technical communicators—and others—can close the chasm for the good of all.Have you ever wondered why so much goes awry in communications and interactions between the expert and the novice? In this webinar, Close the Expert-Novice Chasm for the Good of All, Judith Shenouda will share what she has learned about the expert-novice chasm and how it affects decision-making and problem-solving to the detriment of positive outcomes.

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Jumping to Light Speed: Adapting to Global Realities

Joe Gollner, originally presented 9 September 2014

Technical communicators today live in interesting times. There are many changes impacting how they work and what they deliver. This session will explore what these changes are and how communicators can respond.

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Designing Documentation with Users in Mind

David Dick, originally presented 21 August 2014

This webinar discusses how we can we design documentation that addresses gaps between what the user knows about the product, what they need to learn about the product to understand how to use it successfully, and how we can design documentation with the users in mind.

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Beyond the Manual: Writing for the Web

Ellen Buttolph, originally presented 20 August 2014

Technical writing is not just about writing user guides. Web pages, wikis, and mobile applications are replacing manuals and online help. The basic principles of print and Web writing may be the same, but you need to engage your readers as you create content that is easy to understand, well organized, and speaks directly to your audience. Whether you're looking to optimize your current Web content or creating your first wiki, learn how you can transition your skills to writing for the Web.

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Visualizing Documents With Scalable Vector Graphics

David Gardiner, originally presented 29 July 2014

Scalable vector graphics (SVG) is part of HTML5 and has considerable potential for producing hyperlinked infographics for online help. This webinar shows how SVG can be the basis for new online documentation interfaces that integrate with topic-based help and improve the user experience. Learn how SVG as an enabling technology can be the basis for visual-first interfaces that improve accessibility of technical documents.

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Destination: Graphics

Tricia Spayer, originally presented 22 July 2014

When planning a trip, it’s essential to know your destination. This is also true for graphics. You need to know where the graphics are going to be seen before you add them to your documentation. The destination will determine the best format, resolution, and size of graphic to use. Come to this webinar to plan your graphics journey. You will also learn about the benefits of using graphics vs. text, what makes an effective graphic, best practices for graphics, the types of graphics, single-sourcing graphics, effective callouts, and enhancing illustrations and photographs.

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Styles Gone Wild? CSS Concepts in a Nutshell

Neil Perlin, originally presented 18 July 2014

New online content techniques like multichannel publishing and responsive design rely heavily on best practices for development. One of the most important of those practices is the use of styles and style sheets, in line with W3C recommendations that style codes be removed from HTML files and put in a style sheet, or CSS, instead. The result will be cleaner, more future-proofed content. If you’re new to CSS, it may look impenetrable but there actually is logic to it. Understand that logic and the rest begins to fall into place. If you’ve decided that it’s time to make serious and correct use of styles but aren’t sure where to start, this presentation will get you going.

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Taking Help to the Next Step: Embedded Video

Matthew West, originally presented 8 July 2014

People are more connected than ever and video is becoming the ubiquitous channel for delivering how-to content to the connected world. Product help no longer has to be static text and long descriptive passages. That rich text content can be delivered as short video clips embedded into online help, meaning that text can be minimized to key points for those users who need only a simple answer, while complex content can be delivered as a quick video tutorial, reducing complex help documents to simple content that is more likely to be used.

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Targeting Content to Your Users’ Goals

Alyssa Fox, originally presented 19 June 2014

In today’s business environment, everyone is doing more with less. How do you provide the content your users need, when they need it, with fewer people and less time to do it? Taking into account these factors, along with our agile environment, the presenter’s team started shifting toward content targeted to achieving users’ goals. This type of content gives specific information when and where necessary, documents best practices, provides extensive and relevant examples, and does not document the obvious or easily discoverable.

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That’s a Good Question!

Elizabeth (Bette) Frick, originally presented 24 April 2014

A major factor in a technical communication professional’s success is asking questions—the right questions—of SMEs, managers, clients, users, and yourself. If you’ve ever suffered expensive consequences because you didn’t ask the right question or you framed your question poorly, you’ll benefit from this lively and interactive session on learning to ask the right questions.

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