Contract Work: Mindset, Market, & Money

Bonnie J. Davis, originally presented 22 October 2013

The market is good. The money is good. Are you good for contract work? If you value benefits such as autonomy, flexibility, and entrepreneurial expression, contract work may be just what you need. This webinar gives you the lowdown on contract work from an award-winning technical communicator, Bonnie Davis, who has worked as a contractor for more than 20 years. Bonnie will discuss core considerations for contract work—the contractor’s mindset, the market for the services offered, and the money that contractors can earn.


Customer Journey Maps: Visualizing an Engaging Customer Experience

Donn DeBoard, originally presented 21 August 2013

Customer Journey Maps visually illustrate your customer’s experience using your product. We’ll define customer journey maps, their components, and how to create them. We’ll discuss the benefits of customer journey maps and how we can measure success. Finally, you’ll create a customer journey map for a real-world situation.


Content Management Using Open Source Tool, Alfresco

Bindu Nayar and Bhavana Mohanraj, originally presented 14 May 2013

Through this webinar the presenters will introduce Alfresco, which is an open-source content management system, and see how it simplifies some of the content management issues that technical communicators face.


Content without Borders

Ray Gallon, originally presented 26 March 2013

Technical communicators often need to break through silos in our organizations. But we also have our own silos, when it comes to contentfor example, most of us think what we do has nothing to do with marketing. But even without our necessarily thinking about it, the boundaries between different kinds of content, different "information types," and different content life cycles is becoming completely permeable.


Career Success in 12 Easy Steps—Build on Your Successes

Judith Shenouda, originally presented 6 March 2013

Build on Your Successes (the second webinar in the Career Success series) continues the process of living your world-of-work dream by helping you remember and own your past successes, both at work and in other areas of your life. The intent is for you to use your past successes to build your feelings of self-worth, self-confidence, and self-esteem. We will explore lessons learned from your past successes to imagine the new successes awaiting you. After all, having a successful worklife is possible—not just for others but for you. By building on earlier successes, your new career dreams can take shape and take hold.


Career Success in 12 Easy Steps—Wake Up to Your Dreams

Judith Shenouda, originally presented 30 January 2013

Career Success in 12 Easy Steps—Wake Up to Your Dreams is the first of a 12-step series on your career success. Throughout this series you will meet new friends—Darren Dreamer, Mark Mystified, Danny Discovery, Betsy Benevolent, Rose Repertoire, Stacey Success, and others—whose career success can inspire you as you evolve and transition to the next phase of your worklife. Like them, you will create a success story that others can emulate. Based on the presenter’s book, Career Success in 12 Easy Steps: A Journal, each webinar in the series can serve as your friend, your confidante, and your guide. In each interactive workshop, you will take time to think, explore, doodle, draw, dream, and act. In time, you will be on your way to achieving career success, in whatever way you choose to define it.


Creating a Successful Work and Life—Keep Your Reservoir Full

Judith Shenouda, originally presented 28 November 2012

From her perspective as an educator, a communicator, and a small-business owner, Judy has developed a 12-step approach to creating a successful life at work, in a career, and beyond! Step 10, Keep Your Reservoir Full, focuses on taking care of your physical, mental, emotional, spiritual, and social needs as a member of a family, neighborhood, community, and world.


Choosing an XML Standard: The Case for DocBook

Richard Hamilton, originally presented 1 November 2012

No tool or technology is perfect for every application. While XML schemas like DITA get a lot of press, there are other choices that may fit your needs better. DocBook is a mature, well-supported standard that has wide acceptance in areas like publishing and open source projects. This presentation will make the case for DocBook in three dimensions: the schema itself, tools, and community.


Creating Meaningful Online Experiences

Patrick DiMichele, originally presented 16 August 2012

What makes one website memorable and another wholly forgettable? What drives you to return to a site repeatedly? The answers are often surprising and decidedly low-tech. This webinar will examine the concepts and intentions driving several compelling online experiences with a focus on uncovering ideas worth putting to work at your organization. You'll gain an understanding of elements that create meaning, an awareness of existing ideas and approaches worth stealing, and a knowledge of success measurement to apply to your own efforts.


Communication Culture: Resolving Conflict and Leveraging Feedback

Barrie Byron and Ann Grove, originally presented 15 August 2012

Resolving conflict and responding to feedback are core professional survival skills. In our current economy, our ability to master soft skills such as conflict resolution can be more important than mastery of technical communication and project management. Yet, those of us in heads-down writing and technical positions are not necessarily well-equipped to successfully deal with conflict.


Content Strategy: Changing the Face of a City

Rahel Anne Bailie, originally presented 17 July 2012

How did a team of content strategists rework a 60,000-page municipal website to bring it down to a fraction of the size while increasing its effectiveness? The presenter discusses the framework for the project, and the processes and tensions that drove the project to a successful launch.


Creating Help in Wiki Environment

Tom Johnson, originally presented 7 June 2012

One advantage to working in a wiki environment is to enable collaboration among a community of users. Without this collaboration, wikis offer little more than ease of publishing. But how do you build a community of users? How do you invite intelligent edits and contributions to your growing body of wiki information? How do you communicate needs, coordinate tasks, and build publishing momentum across a wide swath of community contributors, each with different motivations and backgrounds? Most importantly, how do you persuade potential contributors to join your cause? This webinar will look at the dynamics of community and how to structure your efforts to encourage maximum contributions from community members.