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Plugging our Black Holes of Knowledge

Ray Gallon, originally presented 18 March 2014

For most of our history, we have designed linear, sequential learning systems, starting with beginners' level and progressing to advanced. But the Web lets us quickly find morsels of information out of sequence, without the context to understand it. We all have "quantum black holes" in our knowledge bases, which we fill in using a variety of strategies, mostly improvised. This presentation focuses on techniques for designing information to integrate into this world of "standalone chunks" that comes from a "new" user interaction model and a new type of user/learner.

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Planning and Creating Engaging Infographics

Michael Opsteegh, originally presented 24 October 2013

Infographics are a powerful way of communicating large amounts of disparate data to inform or persuade your audience in a manner that is often more engaging than text alone. This presentation covers the different methods of data visualization, steps for planning and wireframing, tools that can be used, and ethical considerations.

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Plain Talk: Get the Marbles Out of Your Message

Eric Koup, originally presented 17 September 2013

It's difficult to understand someone speaking with a mouthful of marbles. Your written content can be full of marbles, too (metaphorically, of course). This session will outline how a "Plain Talk" philosophy can help you produce clear communications, provide some tips on writing more "Plain Talk-y," and discuss how to sell the Plain Talk philosophy at your job.

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Planning User Documentation When You Are a Startup Business

Ellis Pratt, originally presented 19 February 2013

In this presentation, we’ll look at how to plan a user documentation project when you’re working for a startup technology company. Working in this environment gives you the opportunity to work “from a clean sheet,” but it also has its own challenges of working in a dynamic and rapidly changing environment.

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