Service-Oriented Management: Facilitating a Flow-based Work Environment

Judy Glick-Smith, originally presented 30 October 2013

Managers who take a service-oriented approach to leadership proactively coach, encourage, and create targeted opportunities for the people who work for them. When people are able to work in an environment where they are in a flow state, they are happier, more productive, and tend to make better decisions. In this presentation, Judith Glick-Smith uses research-based concepts to explore how managers can facilitate environments where employees do their best work, enabling the organization as a whole to operate with high reliability.

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Scenario-Driven Information Architecture

Diedre Longo and Beth Hettich, originally presented 31 July 2013

Now more than ever, technical communicators must find ways to recession-proof their jobs and careers, use scarce resources strategically, and find new ways to demonstrate critical value-add. At the same time, you must maintain your role as end-user advocates by identifying innovative ways to improve the usability of your products and information. The good news is that the tried and true technique of using scenarios to define an information architecture can solve these problems! This practical session will teach you about scenarios—how to use scenarios to drive high-value content and eliminate low-value effort.

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Social Documentation and the Future of Technical Publications

Michael Lykhinin, originally presented 6 June 2013

Technical communication may be on the brink of a cultural shift from one-sided, didactic, expert-driven user documentation to utilizing user-generated content, collaborative communication, and the power of communities. Documentation teams can now utilize Web 2.0 approaches to capture user-generated content using user communities, wikis, blogs, forums, and other social media and to capture user information using social platforms APIs. To execute a successful social documentation strategy, documentation teams need to learn to architect and foster user communities and then to incorporate user-generated content into their workflows.

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Single-Source Publish to Paper, PDF, and HTML5

Maxwell Hoffmann, originally presented 30 May 2013

Many of us have had our deliverable increase dramatically. We must make versions of our tech doc that goes beyond paper and the Web to a multitude of mobile devices, including the "tablet du jour." This session will be mostly "live examples" of how a Word document can transit into FrameMaker, become marked up for multiple versions and deliverables, and after publishing to dynamic PDF (with intelligent graphics), be published via Tech Comm Suite and RoboHelp to multiscreen HTML5 for device aware display on a variety of tablets. Best practices will be discussed, as well as team member roles. The main takeaway is that you can publish to HTML5 without knowing anything about HTML5 via Tech Comm Suite.

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Social Media and Tech Pubs

Sharon Burton, originally presented 2 April 2013

For years, we’ve wanted to find out about our users—who are they? What are they like? Do they use our instructions? And, in this age of social media, do they talk about our instructions in social media? If so, how, why, and when? In late 2012, the presenter ran an opinion poll to find out what people do with post-sales content like product instructions, and social media. This webinar covers the results of that poll. After the poll is over, you will receive a copy of the full poll results.

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SMES: The Good, the Bad, and the Ugly

Sarah Wakefield, originally presented 18 October 2012

Subject Matter Experts (SMEs), while brilliant, still have their own likes, dislikes and even personality quirks. Working with SMEs can be either frustrating or productive. Join us for ideas of how you can make your own SME relationships more successful.

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Simplify DITA Authoring with Constraints

Patrick Quinlan, originally presented 19 June 2012

With the power and flexibility of the DITA standard comes many, many elements and attributes. Knowing which elements and attributes to use and in what situation can be confusing for new and experienced authors of DITA content. Join Patrick Quinlan from ditanauts.org as he provides an overview of constraints, demonstrates a freely available constraint plugin, and shows how to make changes to suit your organization.

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Small Steps to Content Strategy

Neil Perlin, originally presented 5 June 2012

Are you thinking about implementing a content strategy but not sure how to define it? Concerned about switching to new and unfamiliar (and possibly expensive) authoring tools? Worried about workflow changes and operational disruption? Staff turnover? This webinar looks at small steps that you can take to get started with a content strategy before spending money on new tools or adopting new methodologies.

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Scenario-Driven Information Architecture

Alyson Riley and Diedre Long, originally presented 11 April 2012

Now more than ever, technical communicators must find ways to recession-proof jobs and careers, use scarce resources strategically, and find new ways to demonstrate business-critical value-add. At the same time, you must maintain your role as end-user advocates by identifying innovative ways to improve the usability of your products and information. The good news is that the tried and true technique of using scenarios to define an information architecture can solve these challenges! Join Alyson Riley and Diedre Longo for this live Web seminar to learn how.

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Style Guides and Style Manuals: Virtual Tools in an Editor’s (and Writer’s) Toolkit

Elizabeth (Bette) Frick, originally presented 23 February 2012

Editors use style manuals and style guides as a vital tool in their toolkit. In this webinar, Bette Frick will provide an overview of their importance in the editing profession. This webinar will explore why to use a style manual or a style guide; what published style guides are available for general use, what specific style guides you should use for your editing, and how you can customize your company’s style while still using a published style guide.

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Simplified Technical English

Berry Braster, originally presented 7 February 2012

Clear and consistent communication can help you save costs and improve your customer experience. Simplified Technical English (STE) is a method of writing that makes technical English easy to understand. The adaptation of STE stimulates the (global) acceptance of technical documentation as it improves readability and translatability, and prevents misunderstandings and misinterpretations.

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Successful Strategies for Improvement

Marta Rauch, originally presented 31 January 2012

Join highly rated STC Summit presenter Marta Rauch to learn proven strategies for continuous improvement to products and processes. Gain valuable tips, practical insights, and best practices for increasing customer satisfaction and raising your department’s value to the corporation. Whether you need to reduce time and costs, improve quality, or increase your team’s contribution to the bottom line, you’ll come away with effective strategies for implementing key improvements to your documentation projects.

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