STC's Recorded Web Seminars are recordings of popular live Web seminars. They are available for download for $39 for all STC members and $79 for non-members. Included below are description, presenter, and original presentation date.

Once your payment is processed, go to the Member Home page on STC.org. From there, click on My Account History, and you will be able to access the link to the recording under the My Downloadables header. You will be able to access that link later, but we recommend bookmarking it or saving it somewhere also.

The listing below is in reverse chronological order, by presentation date, so the newest recordings are at the top. 

For questions about webinar recordings, please contact Kimberly Kelly.

Note: All information provided in the course descriptions is accurate as of the date of the original webinar.

A Primer on Findability

Cheryl Landes, originally presented 14 November 2013

With the changes in technology, finding information isn’t just about search and perusing an index anymore. Interface navigation and navigational cues, such as button design and icons, also affect the ease of which users can find information. This presentation covers the challenges and ways technical communicators can ease the pain.

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Interviewing SMEs: Covering the Bases and Hitting Homers

Jennifer Anthony, Carrie Chambers, Frances Gambino, and Barbara Giammona, originally presented 7 November 2013

Truth or urban legend: Will brownies guarantee a Subject Matter Expert’s time? When you do secure a meeting, how can you make the best use of that time? Here are some SME-handling tips from a seasoned, multi-industry, panel of experts to help you cover the bases and hit home runs in your interactions with SMEs.

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It Came From the Internet: Social Media Monitoring for Documentation

Rhyne Armstrong, originally presented 31 October 2013

In a first-ever horror-movie-themed webinar, Rhyne Armstrong will discuss how your documentation team can monitor social media and social networking sites to get feedback that you can use. You will also learn how to put on the creepy mask of "The Marketer" and interact with customers out there in the frightening world of the Internet. Not horrifying enough? We'll even talk about how you can put those monsters to work for you to help you improve your products, your department's awareness, and your value to your customers and to your organization.

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Service-Oriented Management: Facilitating a Flow-based Work Environment

Judy Glick-Smith, originally presented 30 October 2013

Managers who take a service-oriented approach to leadership proactively coach, encourage, and create targeted opportunities for the people who work for them. When people are able to work in an environment where they are in a flow state, they are happier, more productive, and tend to make better decisions. In this presentation, Judith Glick-Smith uses research-based concepts to explore how managers can facilitate environments where employees do their best work, enabling the organization as a whole to operate with high reliability.

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Planning and Creating Engaging Infographics

Michael Opsteegh, originally presented 24 October 2013

Infographics are a powerful way of communicating large amounts of disparate data to inform or persuade your audience in a manner that is often more engaging than text alone. This presentation covers the different methods of data visualization, steps for planning and wireframing, tools that can be used, and ethical considerations.

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Contract Work: Mindset, Market, & Money

Bonnie J. Davis, originally presented 22 October 2013

The market is good. The money is good. Are you good for contract work? If you value benefits such as autonomy, flexibility, and entrepreneurial expression, contract work may be just what you need. This webinar gives you the lowdown on contract work from an award-winning technical communicator, Bonnie Davis, who has worked as a contractor for more than 20 years. Bonnie will discuss core considerations for contract work—the contractor’s mindset, the market for the services offered, and the money that contractors can earn.

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Building Effective IA Teams in Resource-Challenged Times

Alyson Riley, originally presented 17 October 2013

How do you build a world-class team of information architects? How do you advance your content strategy without the formal mission or funding? You can do great things with your information strategy through smart stakeholder management, savvy metrics, and a collaborative, community-based approach. Join Alyson Riley in this session as she explores techniques to break down organizational barriers, lead with a common vision and set of goals, navigate tricky political waters, drive change with metrics, and grow IA skills.

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Bending Without Breaking: Info Dev Flexibility in Agile

Alyssa Fox, originally presented 10 October 2013

This webinar helps technical communicators face and solve challenges in agile planning and execution. Tips given here will help improve communication and teamwork on your agile project teams, keeping the goal of a "whole team approach" in mind.

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Make Your Documentation Thrive in Agile Development

Jenna Moore, originally presented 9 October 2013

As software development teams move to an agile way of working, documentation is sometimes left behind. This webinar can help new technical communicators set up their documentation projects for agile success.

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Big Content: Content Strategy as a Design Framework

Rahel Bailie, originally presented 8 October 2013

Content becomes the linchpin around which the rest of the design, technology, and user experience revolve. Good content is the logical nexus of the user experience; it makes sense to start a project with the content. Content strategy promises to upend the framework used for development projects.

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Modeling Information Experiences: A Recipe for Consistent Information Architecture

Alyson Riley and Andrea Ames, originally presented 3 October 2013

Need to deliver a consistent information experience across a broad set of content, products, audiences, or business requirements? Learn how user-centered experience modeling can help you deliver world-class information architecture. Abstract models yield scalable, concrete information architectures that stand the test of time. Join Riley and Ames as they explore examples from IBM's work with abstract models and discover methods for using experience models at the team and enterprise level.

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Every Page is Page One

Mark Baker, originally presented 2 October 2013

This webinar showcases an approach to topic-based writing that recognizes that readers can come to any piece of content from anywhere. To serve them, every topic needs to be written to be an effective page one for the reader. This webinar will introduce the Every Page is Page One information design pattern and outline the basic qualities of a good Every Page is Page One topic.

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