STC's Recorded Web Seminars are recordings of popular live Web seminars. They are available for download for $39 for all STC members and $79 for non-members. Included below are description, presenter, and original presentation date.

Once your payment is processed, go to the Member Home page on STC.org. From there, click on My Account History, and you will be able to access the link to the recording under the My Downloadables header. You will be able to access that link later, but we recommend bookmarking it or saving it somewhere also.

The listing below is in reverse chronological order, by presentation date, so the newest recordings are at the top. 

For questions about webinar recordings, please contact Kimberly Kelly.

Note: All information provided in the course descriptions is accurate as of the date of the original webinar.

Empowering the Introvert Within: Becoming an Outstanding Leader

Ben Woelk and Hannah Morgan, originally presented 1 October 2013

Introverts possess a quiet confidence that commands respect. When you leverage the innate strengths of introverts—self awareness, concern, and communication—you gain recognition as a leader. Discover how you can become an outstanding leader with this live Web seminar.

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Plain Talk: Get the Marbles Out of Your Message

Eric Koup, originally presented 17 September 2013

It's difficult to understand someone speaking with a mouthful of marbles. Your written content can be full of marbles, too (metaphorically, of course). This session will outline how a "Plain Talk" philosophy can help you produce clear communications, provide some tips on writing more "Plain Talk-y," and discuss how to sell the Plain Talk philosophy at your job.

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Lessons Learned During CMS Rollout

Rhyne Armstrong, originally presented 5 September 2013

After selecting a Content Management System for your organization, the next steps can be daunting. How long will it take to roll out? Will you have to find development resources to make the system do what you need? Do you find resources in-house or do you hire them? What do you do to make sure your system meets expectations? During this session, we will attempt to answer these questions and discuss best practices for production, status reporting, and demonstration.

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Customer Journey Maps: Visualizing an Engaging Customer Experience

Donn DeBoard, originally presented 21 August 2013

Customer Journey Maps visually illustrate your customer’s experience using your product. We’ll define customer journey maps, their components, and how to create them. We’ll discuss the benefits of customer journey maps and how we can measure success. Finally, you’ll create a customer journey map for a real-world situation.

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Indexing for Multiple Outputs

Cheryl Landes, originally presented 15 August 2013

This presentation will focus on how to index content that will be published in more than one type of format from the same source, such as to print, online help, mobile, and eBooks. Although you're applying the same indexing concepts, you must adjust your entries to work in every type of output. How do you do this? Cheryl Landes will guide you through the process with best practices she has developed during more than two decades of indexing technical documentation in a variety of formats.

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Baby Steps: Automated Publishing with Arbortext and SharePoint

Brett McCorkle and Rita Briody, originally presented 14 August 2013

The introduction of DITA and XML-based documentation has changed the way we can deliver content to end-users. XML makes possible the integration of a multitude of applications to improve the delivery of content to users. Erie Insurance’s goal was to provide users with full-text search of multiple document types, presented as Web search results. An automated publishing solution that included our authoring tool, content management system, and SharePoint 2010 would act as the infrastructure to meet this goal. This would allow the company to move away from document-centric publishing to deliver content in discrete topics that provide targeted results for users, thereby saving them time and improving overall efficiency.

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Easy to Use, Difficult to Master: Social Media in 2013

Rhyne Armstrong, originally presented 8 August 2013

With most everyone using some sort of "social site" these days, it's easy to overlook the power that these sites have on our professional lives. That power can be good or bad depending on how you use the sites, your reasons for using the sites, and what type of information you share. In this presentation, we'll go over some ways to use sites like Facebook, LinkedIn, and Twitter to advance your career (or get it kick-started) and things to avoid to keep from going completely off the rails.

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It’s Not a Shared Drive—It’s SharePoint

David Dick, originally presented 7 August 2013

Does your organization use SharePoint as a content management system, yet people work in silos with little collaboration happening? Do SharePoint sites resemble fancy shared drives? Would you like to drive user acceptance for using SharePoint, but don’t know where to begin? Join David Dick for answers to these questions and more.

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Scenario-Driven Information Architecture

Diedre Longo and Beth Hettich, originally presented 31 July 2013

Now more than ever, technical communicators must find ways to recession-proof their jobs and careers, use scarce resources strategically, and find new ways to demonstrate critical value-add. At the same time, you must maintain your role as end-user advocates by identifying innovative ways to improve the usability of your products and information. The good news is that the tried and true technique of using scenarios to define an information architecture can solve these problems! This practical session will teach you about scenarios—how to use scenarios to drive high-value content and eliminate low-value effort.

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Upside Down, Inside Out, and Other Acrobatics for Organizing Your Content

Judith Shenouda, originally presented 30 July 2013

Upside Down, Inside Out, and Other Acrobatics for Organizing Your Content builds on the earlier webinar, Patterns for Organizing Content—Many More than A to Z, which introduced more than 15 patterns for organizing content. We will examine some of these patterns in depth and uncover ways to use them when organizing technical and other publications. In addition, we’ll look at mind maps, card sorts, and others tools for organizing content into readable, usable shapes. Attendance at the earlier webinar is not a prerequisite.

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Does Your Audience Hate You?

Rhyne Armstrong, originally presented 25 July 2013

Speaking in front of a group of people is very hard to do. Don’t make it worse by making your audience feel like you are boring them, confusing them, or wasting their time. In this webinar, we will discuss presentation skills, software demonstrations, and tips to make sure the people you are talking to actually want to listen!

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Improving the User Experience through Progressive Information Disclosure

Andrea Ames, originally presented 24 July 2013

Do you often feel like there's more to developing technical product content than user guides, reference manuals, and contextual help? Do you sometimes find that your information deliverables are discontinuous or that the content is redundant between them? Would you like to have more impact on your business and the overall user experience of your product through your content? If so, join Andrea Ames as she presents the human factors concept of "progressive disclosure" and applies it to the architecture and design of information.

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