Just added: 18 more new recordings are now available for purchase, for a total of more than 110!

STC's Recorded Web Seminars are recordings of popular live Web seminars. They are available for download for $19 for all STC members and $59 for nonmembers. Included below are description, presenter, and original presentation date.

Once your payment is processed, go to the Member Home page on STC.org. From there, click on My Account History, and you will be able to access the link to the recording under the My Downloadables header. You will be able to access that link later, but we recommend bookmarking it or saving it somewhere also.

The listing below is in reverse chronological order, by presentation date, so the newest recordings are at the top. Email Elaine Gilliam for special rates for bulk purchases (multiple webinars or multiple viewers).

Note: All information provided in the course descriptions is accurate as of the date of the original webinar.

Heuristic Evaluation: How to Report Results

Carol Barnum, originally presented 19 September 2012

Do you conduct heuristic evaluations or expert reviews? If so, what's your method? And how do you report results? If you write a report of some sort, are you satisfied with the results of your efforts? In other words, does the product get changed in the ways you recommend? If not, have you wondered (a) why you are doing heuristic evaluations and (b) whether your reports are the most effective way to get results?


Modeling Information Experiences: A Recipe for Consistent Architecture

Andrea Ames and Alyson Riley, originally presented 23 August 2012

How do you build consistent, high-quality information architectures over and over again, regardless of differences in context, product, audience, and enterprise? Develop a set of strong, abstract, conceptual models that address all aspects of the information architecture, then consistently and rigorously validate them with real-world data. IBM uses models to develop consistent information architectures across our business and the thousands of products that they produce and support. Join Alyson and Andrea to learn about this approach to abstract modeling, and take away pointers both for developing your own models and for applying the concepts of the IBM examples.


Creating Meaningful Online Experiences

Patrick DiMichele, originally presented 16 August 2012

What makes one website memorable and another wholly forgettable? What drives you to return to a site repeatedly? The answers are often surprising and decidedly low-tech. This webinar will examine the concepts and intentions driving several compelling online experiences with a focus on uncovering ideas worth putting to work at your organization. You'll gain an understanding of elements that create meaning, an awareness of existing ideas and approaches worth stealing, and a knowledge of success measurement to apply to your own efforts.


Communication Culture: Resolving Conflict and Leveraging Feedback

Barrie Byron and Ann Grove, originally presented 15 August 2012

Resolving conflict and responding to feedback are core professional survival skills. In our current economy, our ability to master soft skills such as conflict resolution can be more important than mastery of technical communication and project management. Yet, those of us in heads-down writing and technical positions are not necessarily well-equipped to successfully deal with conflict.


Pattern Recognition for Technical Communicators

Kai Weber, originally presented 8 August 2012

Pattern recognition is an essential mental strategy for acquiring and disseminating knowledge, though most of us are not aware of it. When applied consciously, technical communicators can employ pattern recognition processes to develop effective documentation more efficiently and help readers orient themselves.


Bulletproofing Your Career Online

Ben Woelk and Hannah Morgan, originally presented 2 August 2012

What are the 10 key steps to building and securing your online reputation? A security professional and a career sherpa provide their perspectives on how to create an online presence that enhances and promotes your career safely and effectively. Attendees will learn tools and techniques to protect their identities while leveraging social media and managing a strong brand presence online.


Using Graphics in Real-World Tech Comm

Sean Brierley, originally presented 1 August 2012

This webinar discusses screen captures, photographs, images borrowed from the Web, illustrations, and logos as graphics. Discussion will include which formats are better for which deliverable and why. Topics for discussion include raster images, vector images, RGB and CMYK color, and resolution. Methods for downsampling images and considerations for online use will also be discussed, along with thoughts on using graphics in single-sourcing environments. Furthermore, the presenter will discuss software used to create and edit graphics, including Techsmith SnagIt, Techsmith Jing, Adobe Photoshop, Adobe Illustrator, Adobe FrameMaker, and Microsoft Office.


How Writers Can Thrive in Agile Software Development

Gavin Austin, originally presented 26 July 2012

Many writers are trying to figure out how to meet deadlines, write quality documentation, and stay sane as their software companies switch from the traditional “waterfall” method of development to the popular Agile methodology. Learn strategies and best practices to help you thrive as a writer in an Agile environment.


Mobile Usability Guidelines You Need to Implement Now

Marta Rauch, originally presented 25 July 2012

Jump-start your mobile offerings by learning what you need to do to deliver usable user assistance. Hear an overview of current mobile usability guidelines and understand key requirements for user assistance on mobile devices, including tablets such as iPad and smartphones such as Android and iPhone.


Developing for the Unknown

Neil Perlin, originally presented 24 July 2012

Today, we create content for output as online help and PDF. But what about tomorrow? Because we don’t know, it’s increasingly important to create content that’s technically clean, consistent, and maintainable or future-proofed. That requires the correct design philosophy and the correct use of control mechanisms—the subject of this webinar.


Goodbye, Arial and Verdana. Hello, Web Fonts!

Michael Opsteegh, originally presented 19 July 2012

Web fonts is an emerging technology that enables you, as a designer, to break away from the trappings of such “safe” fonts as Arial and Verdana. Learn how to use alternative typefaces that make your content stand out and promote your brand while your text remains search-engine friendly and screen-reader ready.


Tales of Terror: Avoiding Project Disasters

Leah Guren, originally presented 18 July 2012

New to the field or tackling a new challenge? Learn to avoid the classic blunders that technical communicators face—based on true project disasters. The presenter will show you how to identify classic project pitfalls, demonstrate three tactics for proactive planning, and provide techniques for salvaging projects in crisis.