Just added: 18 more new recordings are now available for purchase, for a total of more than 110!

STC's Recorded Web Seminars are recordings of popular live Web seminars. They are available for download for $19 for all STC members and $59 for nonmembers. Included below are description, presenter, and original presentation date.

Once your payment is processed, go to the Member Home page on STC.org. From there, click on My Account History, and you will be able to access the link to the recording under the My Downloadables header. You will be able to access that link later, but we recommend bookmarking it or saving it somewhere also.

The listing below is in reverse chronological order, by presentation date, so the newest recordings are at the top. Email Elaine Gilliam for special rates for bulk purchases (multiple webinars or multiple viewers).

Note: All information provided in the course descriptions is accurate as of the date of the original webinar.

Content Strategy: Changing the Face of a City

Rahel Anne Bailie, originally presented 17 July 2012

How did a team of content strategists rework a 60,000-page municipal website to bring it down to a fraction of the size while increasing its effectiveness? The presenter discusses the framework for the project, and the processes and tensions that drove the project to a successful launch.

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Improving the User Experience by Applying Progressive Information Disclosure

Andrea Ames, originally presented 12 July 2012

You know there is more to technical communication than developing traditional deliverables, that the experience need not be discontinuous or redundant, and that you can positively impact product experiences through content. How? Through progressive information disclosure. Learn how to improve users’ experiences using this information architecture and design technique.

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What Should Technical Communicators Do When Products "Just Work"?

Ellis Pratt, originally presented 10 July 2012

One of the challenges technical communicators face is the sometimes-held belief that “no one reads the manual,” and that the technical documentation budget would be better spent on improving the usability of product itself. What is the future for technical communicators when many organizations believe products are getting easier and they don’t need to spend so much on user documentation?

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Mobile Content Strategy

Karen McGrane, originally presented 21 June 2012

For years, we've been telling designers: the Web is not print. You can't have pixel-perfect layouts. You can't determine how your site will look in every browser, on every platform, on every device. We taught designers to cede control, think in systems, and embrace Web standards. So why are we still letting content authors plan for where their content will "live" on a Web page? Why do we give in when they demand a WYSIWYG text editor that works "just like Microsoft Word"? Worst of all, why do we waste time and money creating and recreating content instead of planning for content reuse? What worked for the desktop Web simply won't work for mobile. As our design and development processes evolve, our content workflow has to keep up. Karen will talk about how we have to adapt to creating more flexible content.

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Simplify DITA Authoring with Constraints

Patrick Quinlan, originally presented 19 June 2012

With the power and flexibility of the DITA standard comes many, many elements and attributes. Knowing which elements and attributes to use and in what situation can be confusing for new and experienced authors of DITA content. Join Patrick Quinlan from ditanauts.org as he provides an overview of constraints, demonstrates a freely available constraint plugin, and shows how to make changes to suit your organization.

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Your Career is Your Job

Linda Oestreich, originally presented 12 June 2012

In this time of career turmoil and economic upset, how can we ensure that our careers progress and our professional development grows? What makes the difference between those who love their jobs and those who don’t? How can you find your bliss at work? Linda Oestreich will explore these topics and others with the participants of the webinar. Attend this webinar for a lively discussion and a few tools to help you find your own best path.

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Creating Help in Wiki Environment

Tom Johnson, originally presented 7 June 2012

One advantage to working in a wiki environment is to enable collaboration among a community of users. Without this collaboration, wikis offer little more than ease of publishing. But how do you build a community of users? How do you invite intelligent edits and contributions to your growing body of wiki information? How do you communicate needs, coordinate tasks, and build publishing momentum across a wide swath of community contributors, each with different motivations and backgrounds? Most importantly, how do you persuade potential contributors to join your cause? This webinar will look at the dynamics of community and how to structure your efforts to encourage maximum contributions from community members.

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Using Lessons Learned to Improve Effectiveness and Client Relations

Vic Passion, originally presented 6 June 2012

For the last year, you’ve been working on a large project, creating materials to support your company’s new enterprise software package. You’ve piloted the materials, gathered feedback from users, and finalized the content, which is effective and well received. You and the team are proud of your efforts and ready—no, eager—to move on to a fresh new project.

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Small Steps to Content Strategy

Neil Perlin, originally presented 5 June 2012

Are you thinking about implementing a content strategy but not sure how to define it? Concerned about switching to new and unfamiliar (and possibly expensive) authoring tools? Worried about workflow changes and operational disruption? Staff turnover? This webinar looks at small steps that you can take to get started with a content strategy before spending money on new tools or adopting new methodologies.

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Moving the Organization to Collaborative or Structured Authoring

Larry Kunz, originally presented 25 April 2012

Many companies are adopting new processes that emphasize collaborative writing and structured authoring. While there’s a strong business case for adopting these processes, the changeover must be planned and executed carefully. Larry Kunz describes best practices based on his own experience. They reflect the results of several client engagements, presented from the viewpoints of both the consultant driving the change and the writer expected to carry out the change.

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The Technical Communicator’s Role in Facilitating High Reliability Organizations

Judy Glick-Smith, originally presented 18 April 2012

High Reliability Organizations (HROs) are organizations that are able to perform at maximum capacity in situations and environments where there is extreme potential for error and disaster. Examples of HROs are the fire service, the police, the military, hospital emergency rooms, and air traffic control systems. This webinar explores a business model extracted from existing HROs. This model is driven by setting expectations, communicating those expectations, setting up systems that support the work of contributing individuals, and fostering a culture of mindful decision-making and critical thinking.

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Scenario-Driven Information Architecture

Alyson Riley and Diedre Long, originally presented 11 April 2012

Now more than ever, technical communicators must find ways to recession-proof jobs and careers, use scarce resources strategically, and find new ways to demonstrate business-critical value-add. At the same time, you must maintain your role as end-user advocates by identifying innovative ways to improve the usability of your products and information. The good news is that the tried and true technique of using scenarios to define an information architecture can solve these challenges! Join Alyson Riley and Diedre Longo for this live Web seminar to learn how.

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