Baby Steps: Automated Publishing with Arbortext and SharePoint

Brett McCorkle and Rita Briody

Overview

The introduction of DITA and XML-based documentation has changed the way we can deliver content to end-users. XML makes possible the integration of a multitude of applications to improve the delivery of content to users.

Erie Insurance’s goal was to provide users with full-text search of multiple document types, presented as Web search results. An automated publishing solution that included our authoring tool, content management system, and SharePoint 2010 would act as the infrastructure to meet this goal. This would allow the company to move away from document-centric publishing to deliver content in discrete topics that provide targeted results for users, thereby saving them time and improving overall efficiency.