Communication Culture: Resolving Conflict and Leveraging Feedback
Barrie Byron and Ann Grove
Resolving conflict and responding to feedback are core professional survival skills. In our current economy, our ability to master soft skills such as conflict resolution can be more important than mastery of technical communication and project management. Yet, those of us in heads-down writing and technical positions are not necessarily well-equipped to successfully deal with conflict.
In their second year of co-presenting, Barrie Byron and Ann Grove will shed light on topics such as how to:
- Leverage your listening and analysis skills to assess your options
- Deal with conflict when you feel powerless
- Become more comfortable with conflict
- Use feedback from your coworkers to improve your performance, and the quality of your work
You will be empowered once you understand the dynamics of this common experience.