About the presentation:
User assistance is much more than "Help." It encompasses a wide range of skills and technologies that are combined to improve the software user's experience. We contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems. Printed manuals and their PDF equivalents are still an important element of our documentation sets. Many of us are now embedding helpful content directly into the user interface. We are involved with usability testing, localization, testing, quality assurance, and branding. This presentation provides a cutting-edge overview of the latest trends in software user assistance, defines the key terminology, highlights the most important technologies, and offers predictions on future directions of our field.
About the speaker:
Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more. For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry. Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington.
Special note about this meeting:
This presentation is a webinar that will be projected at the meeting space. The speaker will present live, but will not be on site. There are 24 additional virtual seats available. If you are interested in logging in remotely, email firstname.lastname@example.org. As there are limited "seats" for the webinar, please act fast--but only if you know you will be able to make the meeting.
For ticket information go to: www.stc-sf.org