January 15 Meeting: Social Collaboration: How User-Added Content Enhances Your Documentation
Sunday, 05 January 2014


There’s been a lot of talk about taking technical communication social, but what’s in it for you?

In this presentation, you’ll learn:

· How social collaboration enhances customer satisfaction.

· How user-added content supplements your documentation.

· How user-added content saves you time and money.

· How to incorporate user-added content into your workflow.

· How tracking user activity helps you create more useful documentation.


Jennifer White, a Product Evangelist at MadCap Software, has over 15 years of experience in writing, broadcasting, public speaking, marketing and social media management. Jennifer has also served as a social medial manager, blogger, on-air host, writer and content provider for CBS Radio and Fox TV.

STC-SF meetings are currently being held at Hub SoMa, 901 Mission St between 5th and 6th Streets.

See http://www.stc-sf.org/stc-meetings.htm