Tactics for guaranteeing SME buy-in
Discussion started by Katrina Pigusch , on 15 December 01:01 PM

I recently had an experience with an SME where they claimed to agree with the content that was developed, but the next day had decided that the content was incorrect.

What are some tactics you would use to guarantee SME buy-in to content prior to publishing or presentatoin?

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Karen Wisne
I'm not sure anything can be guaranteed, but getting the approval in writing might be helpful. Getting approval in incremental portions as content is developed may be useful also.

We've had cases where our customer (prime contractor) agreed with the content, but their ultimate customer (U.S. Army) thought otherwise when validating the manual. oye.
Monday, 06 August 2012 12:29